Human Capital MBA

Power, Conflict and Negotiation at Work: The Uses, Limits and Hidden Costs of Organizational Citizenship

How formal authority and informal influence actually operate, which conflict-management style suits which dispute, what principled negotiation gets right and where it fails, and why decades of research on organizational citizenship behavior now carry a warning about who benefits when discretionary effort quietly becomes an unwritten requirement.

2 Nov 2026 · 27 min read