24 min read
Communication, Delegation, Coaching and Feedback: Why Managers Under-Delegate, and Why Feedback Does Not Always Improve Performance
Why most managers keep hold of work they should hand off, why Kluger and DeNisi's meta-analysis of 607 effect sizes found that more than a third of feedback interventions actually reduced performance, and what separates coaching that changes behavior from coaching that is simply directive management with gentler phrasing.
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