Human Capital MBA

Career Development, Mentoring, Coaching and Learning ROI: Why Growing People and Proving the Payoff Are Two Different Problems

Module 09's closing lesson turns from training delivery and the Kirkpatrick model to what happens over a much longer horizon: how a career actually develops, why mentoring and coaching are distinct practices answering different needs, and why putting a single return-on-investment number on a training program is a harder, more contested exercise than Phillips's own five-level formula lets on.

2 Nov 2026 · 22 min read